Mauludhin, Ahmad Yudha, and Ribangun Bamban Jakaria. “Implementation of the Customer Relationship Management Scorecard and AHP Methods in the Manufacturing Industry”. Procedia of Engineering and Life Science 40 (July 17, 2023). Accessed July 23, 2024. https://pels.umsida.ac.id/index.php/PELS/article/view/1402.