Data, Sancha Arema, and Ribangun Bamban Jakaria. “Potential Gain in Customer Value and Customer Satisfaction Index Method For Analysis of Customer Satisfaction Level (Case Study In Pt. Anteraja): Metode Potential Gain in Customer Value Dan Customer Satisfaction Index Guna Menganalisa Tingkat Kepuasan Pelanggan (Study Kasus Pada Pt. Anteraja) ”. Procedia of Engineering and Life Science 1, no. 2 (July 13, 2021). Accessed June 25, 2025. https://pels.umsida.ac.id/index.php/PELS/article/view/1011.