D. M. Putri and A. S. Cahyana, “Service Quality Evaluation of the Agricultural Service Veterinary Center Based on SERVQUAL Dimensions: Evaluasi Kualitas Pelayanan Puskeswan Dinas Pertanian Berdasarkan Metode SERVQUAL ”, PELS, vol. 10, no. 1, pp. 358–365, Oct. 2026.