“Analysis of Product Quality and Service Quality on Customer Satisfaction at the Surya Mart Mart Business Center using the Structural Equation Modeling Method: Analisa Kualitas Produk dan Kualitas Layanan Terhadap Kepuasan Pelanggan di Business Center Surya Mart Mart menggunakan Metode Structural Equation Modeling”, PELS, vol. 1, no. 2, July 2021, doi: 10.21070/pels.v1i2.1035.