Mauludhin, A. Y. . and Jakaria, R. B. . (2023) “Implementation of the Customer Relationship Management Scorecard and AHP Methods in the Manufacturing Industry: Implementasi Metode Customer Relationship Management Scorecard dan AHP Pada Industri Manufaktur”, Procedia of Engineering and Life Science, 4. doi: 10.21070/pels.v4i0.1402.