“Potential Gain in Customer Value and Customer Satisfaction Index Method For Analysis of Customer Satisfaction Level (Case Study In Pt. Anteraja): Metode Potential Gain in Customer Value Dan Customer Satisfaction Index Guna Menganalisa Tingkat Kepuasan Pelanggan (Study Kasus Pada Pt. Anteraja) ” (2021) Procedia of Engineering and Life Science, 1(2). doi:10.21070/pels.v1i2.1011.