“Analysis of Product Quality and Service Quality on Customer Satisfaction at the Surya Mart Mart Business Center Using the Structural Equation Modeling Method: Analisa Kualitas Produk Dan Kualitas Layanan Terhadap Kepuasan Pelanggan Di Business Center Surya Mart Mart Menggunakan Metode Structural Equation Modeling”. 2021. Procedia of Engineering and Life Science 1 (2). https://doi.org/10.21070/pels.v1i2.1035.