DATA, Sancha Arema; JAKARIA, Ribangun Bamban. Potential Gain in Customer Value and Customer Satisfaction Index Method For Analysis of Customer Satisfaction Level (Case Study In Pt. Anteraja): Metode Potential Gain in Customer Value Dan Customer Satisfaction Index Guna Menganalisa Tingkat Kepuasan Pelanggan (Study Kasus Pada Pt. Anteraja) . Procedia of Engineering and Life Science, [S. l.], v. 1, n. 2, 2021. DOI: 10.21070/pels.v1i2.1011. Disponível em: https://pels.umsida.ac.id/index.php/PELS/article/view/1011. Acesso em: 25 jun. 2025.