Data, S.A. and Jakaria, R.B. 2021. Potential Gain in Customer Value and Customer Satisfaction Index Method For Analysis of Customer Satisfaction Level (Case Study In Pt. Anteraja): Metode Potential Gain in Customer Value Dan Customer Satisfaction Index Guna Menganalisa Tingkat Kepuasan Pelanggan (Study Kasus Pada Pt. Anteraja) . Procedia of Engineering and Life Science. 1, 2 (Jul. 2021). DOI:https://doi.org/10.21070/pels.v1i2.1011.