Analysis of Human Resource Needs in Inpatient Medical Record Officers Using WISN and ABK-Kes Methods in “X” Hospital

Nadya Auliya  Avinda; Merlinna Resti  Giovany; Nuke  Amalia; Muh Zul Azhri  Rustam; Elma  Salsabilla; Shafira Zahra Ratu  Pertiwi

doi:10.21070/pels.v6i0.1974

(1) * Nadya Auliya Avinda Medical Health Information Management, Sekolah Tinggi Ilmu Kesehatan Hang Tuah Surabaya
Indonesia
(2) Merlinna Resti Giovany Medical Health Information Management, Sekolah Tinggi Ilmu Kesehatan Hang Tuah Surabaya
Indonesia
(3) Nuke Amalia Medical Health Information Management, Sekolah Tinggi Ilmu Kesehatan Hang Tuah Surabaya
Indonesia
(4) Muh Zul Azhri Rustam Medical Health Information Management, Sekolah Tinggi Ilmu Kesehatan Hang Tuah Surabaya
Indonesia
(5) Elma Salsabilla Medical Health Information Management, Sekolah Tinggi Ilmu Kesehatan Hang Tuah Surabaya
Indonesia
(6) Shafira Zahra Ratu Pertiwi Medical Health Information Management, Sekolah Tinggi Ilmu Kesehatan Hang Tuah Surabaya
Indonesia
(*) Corresponding Author

DOI: https://doi.org/10.21070/pels.v6i0.1974

Abstract

Every hospital must have qualified human resources both in the field of medical and health personnel. Hospitals have a responsibility to fulfill health service criteria. One of the minimum services that must exist in hospitals is medical records. Several hospitals in Indonesia, there are problems related to the needs of Human Resources (HR) in the medical records, including problems regarding the completeness of filling out medical records and high workloads. Therefore, it is necessary to calculate the staffing needs of the medical records and health information unit using the Workload Indicator Staffing Needs (WISN) method and Health Workload Analysis (ABK-Kes) in the inpatient unit at Hospital "X". This research uses a qualitative descriptive method. Data collection using observation methods and interviews with medical record officers in the inpatient unit to determine their main tasks and jobs. The results of the analysis of human resource needs in the inpatient unit at Hospital "X" using the WISN and ABK-Kes methods both obtained the results of 6 officers. Hospital "X" currently has 3 officers, so it is necessary to change 3 officers.

Downloads

Download data is not yet available.

References

Republik Indonesia, Law of the Republic of Indonesia Number 17 of 2023 on Health. Jakarta: 2023.

I. T. Adeleke, Q. B. S. Abdul, A. Aliyu, I. A. Ishaq, and R. A. Adio, "Deploying unqualified personnel in health records practice: Role substitution or quackery? Implications for health services delivery in Nigeria," Health Information Management Journal, vol. 48, no. 3, pp. 152–156, 2019.

P. P. Purba, "Patient satisfaction analysis of the online outpatient registration system at Dr. Sardjito Hospital, Yogyakarta," Infokes: Journal of Medical Record and Health Informatics, vol. 12, no. 1, pp. 44–48, 2021. [Online]. Available: https://doi.org/10.47701/infokes.v12i1.1307

Republik Indonesia, Minister of Health Regulation Number 24 of 2022 on Medical Records. Jakarta: 2022.

M. G. Putri and A. A. Mudayana, "Analysis of medical record staffing needs at Grhasia Mental Hospital, Yogyakarta," International Journal of Healthcare Research, vol. 4, no. 1, 2021.

E. Simanjuntak, "Human resource needs analysis in the medical record department using the Workload Indicator Staffing Need (WISN) method at Tere Margareth Hospital, Medan," Education Achievement: Journal of Science and Research, pp. 24–33, 2021.

Republik Indonesia, Ministerial Regulation on Guidelines for Civil Servant Workforce Needs in Local Governments, Number 26 of 2011. Jakarta: 2011.

Republik Indonesia, National Civil Service Agency Regulation Number 10 of 2021 on Procedures for Preparing Civil Apparatus Workforce Needs. Jakarta: 2021.

A. M. Amalin, A. Susanti, N. Amalia, and D. R. Fauzan, "Analysis of human resources needs in the outpatient registration unit using the Analisis Beban Kerja Kesehatan (ABK Kes) method," Healthcare in Low-Resource Settings, 2024. [Online]. Available: https://doi.org/10.4081/hls.2024.11903

A. Fadillah, A. Deharja, and J. Pandiangan, "Analysis of workforce needs for medical record officers based on the WISN theory at Dr. Cipto Mangunkusumo National Referral Hospital," J-REMI: Journal of Medical Records and Health Information, vol. 2, no. 1, pp. 73–83, 2020.